Frequently Asked Questions
What do I need to make a booking?
A quote and contract will be sent by your sales representative along and they will collect 25% down payment to secure your booking. The remaining balance is due on customer pick-up or 1 week prior to your delivery.
How much is delivery & pickup?
We charge a flat fee of $75.00 for delivery and pick up to the Calgary area. Delivery to surrounding areas would be an additional cost of $1.25/km. Delivery to venues will be brought to the event room. Delivery to residences will be curbside. Additional fees will be charged for the following: • Elevator: $50 • Stairs (more than 4 stairs): $1/chair • Hill or Long Distance: $1/chair
Is the rental rate per day or can I pick up my order a day early at no extra charge?
Normally for weekend events, customers can pick up on Friday and return their rentals on the next business day and be only charged a one day rate. Special arrangements can be made for earlier pickups or for out-of-town events.
What happens if I return the equipment late?
Returning equipment late deprives other customers the use of that rental equipment, so you will be charged for each additional day you keep the item.
Are there half day rental rates?
No, all rentals begin with one day rates.
Does the linen need to be washed when I return it?
No, simply shake the linen out and return it in any containers that were provided for the linen. Do not, however, put wet linen in plastic bags or containers as this will cause mold to grow in a matter of hours and destroy the linen.
What is the cancellation policy?
Deposit will be refunded in full with the exception of a $35.00 administration fee provided we have received cancellation notice at least 2 weeks prior to the installation or pick-up date. A 50% charge applies with less than 2 weeks’ notice of the installation or pick-up date. Orders cancelled with less than 24 hours’ notice are subject to a 100% cancellation charge. More information can be found on our Policies & Procedures page.
What if I don’t see the items I require on your website?
We are constantly getting new items so if you don’t see what you are looking for, just ask. If we don’t have it, we will do our best to source your items for you.